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Trustpilot

What to do if you have a Complaint

Our aim at all times is to provide a first class standard of service. However, there may be times when you feel that this objective has not been achieved. When this happens, we want to hear about it so we can try and put things right. Should you have any query or complaint, please contact the relevant department below:

Problems regarding your purchase:

Worldwide Customer Services
The Business Centre
1 Commercial Road
PADDOCK WOOD
KENT
TN12 6YT
Tel: 01892 839500
Email: customerservices@worldwideinsure.com

Problems regarding a Claim:


Please refer to the 'Complaints Procedure' within your policy wording for the appropriate contact details.


If we have given you our final response and you are still dissatisfied you may refer your case to:

Referring your complaint to the UK FOS

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON
E14 9SR
Tel: 08000 234 567
  • Worldwide Travel Insurance, a specialist in travel insurance and related products, has over 20yrs experience in offering high quality cover at great prices.
  • All policies purchased online are emailed immediately - ideal for last-minute bookings.
  • Cooling-off Period: You have 14 days following receipt of your documents during which you can obtain a full refund provided that the start date shown on your certificate has not passed and you are not claiming.